How do I return an item?
RETURNS, EXCHANGES AND WARRANTIES We offer a 7-day Refund / 14-day Exchange policy for most products (special order merchandise, Clear out products, memory cards, Bulbs, Film, and software not included). All items for exchange or refund must be returned within the 7/14 days of receipt in "new, never used" condition, complete with all manuals, packaging materials, non-completed warranty card and any related manufacturer's accessory. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless the return is due to our error. Please call or e-mail prior to shipping any items to us. We require an RMA number prior to accepting any return shipments. The RMA Number MUST BE CLEARLY PRINTED ON THE OUTSIDE OF THE BOX. You will not be eligible for a refund if the product is lost or damaged during the return shipment. Items can be brought in or shipped to our store, located at: Frederick's Foto Source 314 Lake St. St. Catharines, ON L2N 4H4 Attention: eStore Return Original receipt or copy of your emailed order confirmation along with an RMA Number is necessary for any return or exchange. Refund will be against the credit card used in the original purchase only. All returns are subject to inspection and we reserve the right to refuse any merchandise. No refund or exchanges of the following items will be accepted: • Open software • Film, paper and chemistry • Open inkjet paper packages • Cartridges Inkjet, Dye-sub, or Laser-jet • Light, Projector Bulbs, or any other Bulbs • Re-furbished, Used, out-of-stock, or special order items • Shipping & handling charges are non-refundable. If your order arrives broken or damaged please contact us for proper procedure. WARRANTY AND DISCLAIMER All products are subject to the terms of the warranty that is expressly stated on, or packaged with the manufacturer’s product. Except as explicitly provided in the preceding sentence, we make no (and expressly disclaim all) representations, warranties and conditions of any kind, express or implied, with respect to the products. Warranties typically commence with the shipping date not the purchase date. Keep your original receipt or a copy of your emailed order confirmation. We are providing this web site and its contents on as “as is” basis and we make no (and expressly disclaim all) representations, warranties and conditions of any kind, express or implied, with respect to the use of this web site or the information and content included in this site. This web site does change and is regularly updated. Information related to the products (including availability) and prices is subject to change without notice. In the case of any material error found on the web site or order acknowledgement affecting your outstanding transactions, we will notify you of the corrected version and you may accept the rectified version as applying to any outstanding transaction with us or else withdraw from the relevant transaction.